RETURNS & REFUND POLICIES OVERVIEW
At Glacier Therapy Co., we value your satisfaction with our outdoor Cold Plunge products. If you find the need to return a product or request a refund, please follow the guidelines outlined below:
Eligibility for Returns:
- It must also be in the original packaging.
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To complete your return, we require a receipt or proof of Glacier Therapy Co.'s product purchase.
- The return request must be initiated within 14 days of the delivery date.
How to Initiate a Return:
- Contact the Glacier Therapy Co. support team via email at
info@glaciertherapyco.com or by phone at +1 (801) 745-7335. - The Glacier Therapy Co. support team will provide you with detailed instructions on how to proceed with the return.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account or contact your credit card company.
- If the issue persists, contact us at info@hugescoot.com for assistance.
Product Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@hugescoot.com.
Note: This Return & Refund Policy is subject to change without notice. Please check this page regularly for updates.
Thank you for choosing Hugescoot!
Website: https://glaciertherapyco.com
Trade name: Glacier Therapy Co.
LLC EIM Number: 93-1912294
Tax ID: 020690863
Phone number: +1 (801) 745-7335
Email:
Support Time: 8 AM - 6 PM (MONDAY to FRIDAY)