Refund policy

 

At Glacier Therapy Co., we value your satisfaction with our cold plunge products. If you find the need to return a product or request a refund, please follow the guidelines outlined below:

Eligibility for Returns:

• It must also be in the original packaging. 

• To complete your return, we require a receipt or proof of Glacier Therapy Co. product purchase.

• The return request must be initiated within 30 days of the delivery date.

How to Initiate a Return:

• Contact the Glacier Therapy Co. support team via email at info@glaciertherapy co.com or by phone at +1 (801) 745-7335.
• The Glacier Therapy Co. support team will provide you with detailed instructions on how to proceed with the return.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
• Please ship your return to Glacier Therapy Co. using the return label provided.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

• If you haven’t received a refund yet, please check your bank account or contact your credit card company.
• If the issue persists, contact us at info@glaciertherapyco.com for assistance.

Product Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@glaciertherapyco.com.

Note: This Return & Refund Policy is subject to change without notice. Please check this page regularly for updates.

Thank you for choosing Glacier Therapy Co.!

Website: https://glaciertherapyco.com
Trade name: Glacier Therapy Co. LLC
Phone number: +1 (801) 745-7335
Email: info@glaciertherapyco.com
Support Time: 9 AM - 6 PM MST (MONDAY to FRIDAY)